AI chatbots, agents and automation
Chatbots, AI agents and automated workflows that answer customers, qualify leads and take repetitive work off your team.
AI is useful when it's attached to real work
Many AI projects stall as demos: impressive in a meeting, never part of daily work. The value comes from connecting AI and automation to specific, repeated tasks, with your own information, clear limits and a person in the loop where it matters.
We find where automation pays off, build it into the tools you already use, and make the results easy to check. Where a simple rule-based workflow does the job, we recommend that instead.
Everything in ai
Hire us for one item or several. Work is delivered by the OSAV team, with vetted specialist partners where a project calls for them.
Conversational AI
- AI chatbots and customer support assistants
- Assistants for websites and messaging platforms
- Internal knowledge-base assistants
AI agents
- AI sales and lead qualification agents
- AI appointment booking
- Document processing and data extraction
- Custom AI integrations
Automation
- Workflow and business process automation
- CRM and sales automation
- Lead capture and automated follow-ups
- Email, form and invoice workflows
What we deliver
- 01
Support chatbots
Assistants that answer from your own content, with a hand-off to a person.
- 02
Lead and booking agents
Qualify inquiries and book appointments around the clock.
- 03
Messaging assistants
Conversational assistants on your website and messaging channels.
- 04
Document processing
Extract and organize information from forms, invoices and emails.
- 05
Workflow automation
Follow-ups, pipeline updates, notifications and reports that run themselves.
- 06
Guardrails and review
Clear limits, logging and human approval for decisions that need it.
How a project runs
The OSAV Approach- 01
Discover
List repeated tasks, estimate their cost and pick the best candidates.
- 02
Design
Define inputs, outputs, review points and what happens when it's unsure.
- 03
Build
A working pilot on real examples, refined with the people who do the task.
- 04
Launch
Rollout, monitoring of accuracy and cost, and adjustments over time.
Questions
Is our data used to train AI models?
We choose providers and settings with your data policy in mind and explain where data goes before anything is built. Sensitive tasks can include extra safeguards.
What if the AI gets something wrong?
We design for it: confidence checks, human review for important decisions, and logs so problems can be traced and corrected.
Do we need AI, or just automation?
Often simple automation is enough, and it's cheaper and more predictable. We'll recommend the simplest approach that solves the problem.
Will it work with our CRM and inbox?
In most cases. We connect to the tools you already use through their APIs or integration platforms, and confirm this in discovery.
Related services
- Custom software, platforms and integrationsWeb apps, portals, SaaS products and the business systems behind them, built around how your business actually works.
- SEO, paid ads and growth marketingSearch, advertising, content and email that bring the right customers in, and the conversion work that turns more of them into revenue.
- Websites and digital experiencesWebsites, stores and digital experiences that load fast, explain clearly and turn visitors into inquiries, and are looked after long after launch.
What are we building?
Tell us about your project in a few steps. We read every brief ourselves and reply by email with questions or next steps.